Refund policy

This Return & Refund Policy applies to purchases made through the Naddict website, operated by WELLANCE HEALTH CARE AND AESTHETICS LLP.

Return Policy

We have a 48-hour return policy, which means you have 48 hours after receiving your item to request a return.

To be eligible for a return, your item must be:

• In the same condition that you received it
• Unused and unopened
• In its original packaging
• Accompanied by the receipt or proof of purchase

To start a return, you can contact us at:

Email: naddictindia@gmail.com

Please note that returns will need to be sent to the following address: 8-2-503, Road No 4, near Union Bank, opp. to Gvk One Mall, Banjara Hills, Hyderabad, Telangana 500070

If your return request is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any return-related questions, contact us at naddictindia@gmail.com.

Damages and Issues

Please inspect your order immediately upon delivery and contact us within 48 hours if:

• The item is defective
• The product is damaged
• You received the wrong item

We will evaluate the issue and make it right as quickly as possible.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

• Personal care and beauty products once opened or used
• Perishable goods
• Custom products or personalized items
• Hazardous materials, flammable liquids, or gases

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

We will notify you once we’ve received and inspected your return and inform you whether your refund has been approved.

If approved:

• Refunds will be processed within 5–7 business days
• Refunds will be issued to your original payment method
• Processing time may vary depending on your bank or payment provider

If more than 15 business days have passed since your refund was approved and you still haven’t received it, please contact us at:

naddictindia@gmail.com

Replacement Policy

We offer replacement only in cases where:

• Wrong product delivered
• Product received damaged
• Manufacturing defect found

Replacement requests must be made within 48 hours of delivery.

Cancellation Policy

Orders can only be cancelled before they are shipped.

Once the order has been dispatched, cancellation requests will not be accepted.

Delayed or Missing Refunds

If you have not received your refund yet:

1. Check your bank account again
2. Contact your card issuer/payment provider
3. Contact your bank as processing times may vary

If you still have not received your refund, contact us at:

Email: naddictindia@gmail.com

Contact Information

WELLANCE HEALTH CARE AND AESTHETICS LLP
Brand: Naddict
Email: naddictindia@gmail.com
Address: 8-2-503, Road No 4, near Union Bank, opp. to Gvk One Mall, Banjara Hills, Hyderabad, Telangana 500070