Shipping policy

OVERVIEW

This Shipping Policy applies to all orders placed on Naddict India, operated by WELLANCE HEALTH CARE AND AESTHETICS LLP.

We aim to process and deliver your orders in a timely and secure manner. By placing an order through our website, you agree to the terms outlined below.

ORDER PROCESSING

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed, shipped, or delivered on Sundays or public holidays.

In case of high order volumes or unforeseen delays, processing times may be extended. Customers will be notified in such situations.

SHIPPING TIMELINES

Estimated delivery timelines:

• Within Hyderabad: 1–3 business days
• Metro Cities in India: 3–5 business days
• Other Locations in India: 5–8 business days

Delivery timelines are estimates only and may vary depending on courier availability, location accessibility, weather conditions, public holidays, or other external factors.

SHIPPING CHARGES

Shipping charges, if applicable, will be displayed at checkout before payment confirmation.

We may offer free shipping promotions from time to time at our discretion.

ORDER TRACKING

Once your order is shipped, you will receive tracking details via email, SMS, or WhatsApp, depending on the contact information provided during checkout.

Please allow up to 24 hours for tracking information to update.

DELIVERY ISSUES

Customers are responsible for providing accurate shipping information.

WELLANCE HEALTH CARE AND AESTHETICS LLP is not responsible for:

• Delays caused by courier partners
• Incorrect shipping addresses provided by customers
• Failed delivery attempts due to customer unavailability
• Delays caused by natural disasters, strikes, customs, or unforeseen circumstances

If your package is returned due to an incorrect address or failed delivery attempts, additional shipping charges may apply for re-dispatch.

DAMAGED OR LOST PACKAGES

If your order arrives damaged, defective, or appears tampered with, please contact us within 48 hours of delivery at:

Email: naddictindia@gmail.com

Please include:

• Order number
• Images/videos of the package and product
• Description of the issue

We will investigate the matter and assist with a suitable resolution.

INTERNATIONAL SHIPPING

Currently, Naddict India may or may not offer international shipping depending on product availability and serviceability.

For international shipping inquiries, please contact us before placing your order.

Customers are responsible for any customs duties, taxes, or import charges applicable in their country.

CONTACT INFORMATION

WELLANCE HEALTH CARE AND AESTHETICS LLP
Operating Brand: Naddict India

Email: naddictindia@gmail.com
Phone: +91 9985538222

Address:
8-2-503, Road No 4,
Near Union Bank, Opp. GVK One Mall,
Banjara Hills, Hyderabad, Telangana – 500070